The agreement, in plain English.

By using getmedusa.ai or app.getmedusa.ai, you agree to these terms and to our Privacy Policy and AI Disclaimer. If you're using Medusa on behalf of an organisation, you confirm you have authority to bind that organisation.

If you don't agree with these terms, please don't use Medusa.

You're responsible for keeping your account credentials secure and for everything that happens under your account. Tell us immediately at Info@getmedusa.ai if you suspect unauthorised access.

You must be at least 16 years old to use Medusa, and you must provide accurate information when signing up.

You agree not to use Medusa to:

• Plan or run advertising that violates the law or the policies of the platforms you're connecting (Meta, Google, TikTok, LinkedIn, etc.)
• Target people in ways prohibited by applicable advertising or privacy law.
• Upload content you don't have the right to share.
• Attempt to reverse-engineer, scrape, or rate-limit-abuse the platform.
• Resell or sublicense the service without our written agreement.
• Build a competing product from data or interfaces you observe inside Medusa.

You retain ownership of everything you put into Medusa: briefs, personas, allocations, audiences, tactics, and the campaign data that flows in from connected platforms. We don't claim any rights to it.

You grant us a limited licence to process that content solely to provide the service to you (generate plans, render UI, run AI features, surface recommendations). See the Privacy Policy for the specifics.

Medusa generates personas, audience matches, channel splits, budget allocations and recommendations using generative AI and machine learning. These are suggestions, not finished work.

By using AI features, you acknowledge that outputs can be wrong, incomplete or biased, and that you remain responsible for any decision you take based on them. The AI Disclaimer covers this in detail and is incorporated into these terms.

When you connect an ad platform, you authorise Medusa to read campaign and performance data from that platform on your behalf. You're responsible for ensuring you have the right to grant that access and that doing so doesn't breach your contracts with the platforms or with your clients.

Platforms can change their APIs and terms without notice. If a platform restricts our access, that feature may stop working; we'll restore it as quickly as we can.

Paid plans are billed in advance on a recurring basis (monthly or annual depending on the plan you choose). Pricing is shown on our pricing page and may change with notice. Taxes are added where applicable.

You can cancel any time; access continues until the end of your current billing period. Refunds are at our discretion and generally limited to verifiable service issues.

We aim for high availability but don't guarantee uninterrupted service. Planned maintenance, incidents, and dependency outages (especially the connected ad platforms) can affect specific features. We'll communicate significant disruptions on our status channel.

You can stop using Medusa or delete your account at any time. We may suspend or close accounts that breach these terms or that repeatedly fail to pay. Where we close an account for breach, we may do so without notice if doing so protects other customers, our platform, or third parties.

On termination, we delete your data within 30 days, except where law requires us to retain limited records (billing, tax).

The Medusa software, design, brand and content are ours (or our licensors'). You get a non-exclusive, non-transferable right to use the service while your account is in good standing. Nothing in these terms transfers our IP to you.

The service is provided as-is. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our total liability to you for any claim arising from your use of Medusa is capped at the amount you paid us in the 12 months before the claim. We're not liable for indirect, incidental, special, consequential or exemplary damages, lost profits, lost revenue, lost data, or decisions taken based on AI recommendations.

Nothing in these terms excludes liability that can't be excluded by law.

We may update these terms from time to time. Material changes get emailed to account holders. Continued use of Medusa after a change takes effect means you accept the new terms.

These terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of London, unless mandatory consumer-protection law in your country gives you different rights.

Questions about these terms? Email Info@getmedusa.ai.